Frequently Asked Questions
What is the shipping method?
We ship all goods by air due to the PACT.
If you have your own shipping agent, we can ship goods by them.
How long will it take to receive my order?
The shipping time to the USA now is taking 12-15 days.
In case of force majeure, such as an epidemic, flight delay, local strike, etc., the transportation time will increase accordingly. We will always pay attention to the status of the goods and try our best to urge the express company.
How much does shipping cost?
The shipping cost depends on the weight or volume. We will indicate the shipping cost on the proforma invoice.
How do I know if my order has shipped? Can I track it?
Once your order is shipped, our sales will send you an email including the tracking number.
How do I track my order?
We will send you a tracking number by email once order shipped. Get the tracking number then you can track your orders.
Who pays for international import taxes?
All our prices is not including the taxes. The customer is responsible for any customs charges that may be applied to the shipment.
However, the shipping way by air now is including the tariff. That means you don’t need to pay for the tariff.
What is your warranty?
We stand by the quality of our products. By our excellent quality team, we control the defect rate below 1%.
All vape cartridges and disposable pens are warranted in 3 month;
All vape pen batteries are warranted in 6 months.
I'm having an issue with my products. What do I do?
We’re very sorry to hear you’re experiencing issues! We’ve worked hard to get the failure rate below 1%, but we know that sometimes it happens. We will send you replacements if there is any defect caused by quality. Please contact us your sales rep, they will help you solve the issues.